EXECUTIVES: Frank Whitton, sales representative, & Mike Hertz, assistant service manager
Mercedes-Benz of Orlando’s main goal is to provide the highest level of customer service to its customers. “At Mercedes-Benz of Orlando, we consider it an honor to represent the finest automotive brand in the world,” said Bob Berryhill, general manager. “It has been special to see third generation customers purchase a Mercedes-Benz vehicle from our dealership. To have customers put that much trust in our company and the brand is very rewarding.”
Berryhill proudly points to the longevity of its associates and boasts of the 29 employees that have been with the company for over 10 years.
Two key employees who have contributed to Mercedes-Benz success are Frank Whitton and Mike Hertz. Whitton, a sales representative, has been with Mercedes-Benz of Orlando for 27 years. He believes the quality of the product, the support the manufacturer provides and the quality of the service Mercedes-Benz delivers to its customer are all key to the dealership’s long-term success. “At Mercedes-Benz, you won’t be moved around between sales reps,” says Whitton. “If a client has an issue with his or her product, no matter what day or time, the customer can always contact their sales representative via email, phone call or text message.” Mike Hertz couldn’t agree more. Hertz is an assistant service manager and has been with Mercedes-Benz for 24 years. He believes it is important to give your customers options and to always keep communication open. “Listening to your customer is just as important as providing excellent customer service,” says Hertz.